Return Policy
General Conditions:
All returns must be pre-paid (via USPS, UPS, or FedEx) and received within 5 days of the delivery date in resalable condition and original packaging.
Items showing signs of wear will be considered damaged and may be ineligible for a refund. If an item has been opened and exhibits wear, we reserve the right to either refuse the return or charge a 50% damage fee.
Customers must notify us within 2 days of delivery if they intend to return an item.
Damaged in Transit:
If an item is damaged during shipment, it may be returned and repaired free of charge, provided it is received within 5 business days of delivery. (Customer is responsible for all shipping fees.)
We are not responsible for delays or issues caused by the courier.
Return Types & Refunds
Store Credit:
If a return is approved for store credit, the customer will receive credit for the full invoice value minus shipping and handling.
Once the return is received and inspected, we will issue a coupon code valid for 1 year.
Refund to Original Payment Method:
Customers who request a refund will receive the invoice amount minus shipping and handling and a 20% restocking fee.
Returns must be in resalable condition and original wrapping. If an item has been opened, a damage fee of up to 50% may apply. Refunds may take up to 2 weeks to process.
All bonus items must be returned with the original merchandise.
Order Cancellations:
Once payment is received, order cancellations are treated as returns and subject to applicable service and/or restocking fees.
Late Returns:
Returns received after the allowable window will only be eligible for store credit.
We will not accept any returns after 30 days of the delivery date. Items received after this period will be considered abandoned.
Special Terms & Exceptions
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Clearance items are FINAL SALE – no returns or exchanges.
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Custom orders (including crowns, sashes, and specialty items) are non-refundable and not eligible for store credit or exchange.
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Sale items may be returned for store credit or exchange only.
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Please double-check all spelling on your custom order. We are not responsible for errors if submitted incorrectly on the order form.
Please Note:
We strive to provide excellent service, but due to the complexities of online ordering, production, and shipping, all customers must adhere to these posted policies.
Requests for exceptions will not be granted.
We cannot be held responsible for delays caused by mail carriers or couriers.
Privacy Policy
We collect the following information:
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Name
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Contact details (including email address)
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Demographic information (e.g., ZIP code, preferences, interests)
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Other information relevant to customer surveys or offers
How We Use This Information:
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Internal record keeping
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Improving products and services
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Sending promotional emails about new products, offers, or updates
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Contacting you for market research via email, phone, fax, or mail
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Customizing our website according to your interests
Payment by Check / Purchase Orders
Checks are generally only accepted from nonprofit organizations and government institutions (e.g., schools, municipalities).
Orders will be processed after the check clears and funds are received.
For Schools and Government Offices:
Signed purchase orders may be sent to pilatoproduction@aol.com or faxed to 734-592-2727. These orders will be processed upon receipt.
Checks must be remitted promptly after goods are delivered.
Customer Service
Since we serve customers nationwide, email is the fastest way to reach us.
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Emails will be answered within 1 business day
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Phone calls will be returned within 2 business days
Contact Information:
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Email: Tiara Connection Customer Service
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Phone: 208-352-2727
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Fax: 734-592-2727
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Alternate Phone: 1-734-592-2727
