Return Policy:
**Items must be returned (pre-paid USPS, UPS or Fed-Ex) in resalable condition within 5 days after the delivery date.

All items MUST BE RETURNED IN THE ORIGINAL PACKAGING. Any sign of wear will cause the item to be deemed damaged, and a refund may be refused. If the item has been opened and any sign of wear is apparent, we may opt to accept the return, but the merchandise will be subject to a 50% damage fee. Customer MUST contact us in within 2 days after the delivery date to notify us of the return.

If damage in shipment occurs, item(s) may be returned and will be repaired free of charge as long as it is returned within 5 business days of the delivery date. (Customer is responsible for all shipping charges). We cannot accept liability for delays or errors caused by mishandled mail or courier mistakes.

Regarding General Returns:

If an item is returned for store credit, the customer may claim the entire amount of the invoice value minus S&H charges. Once the returned item(s) has been received and inspected, we will issue a coupon code that can be used toward the purchase of the exchange item.  The code will be valid for 1 year.

If a refund in full is requested, monies will be sent in the amount of the invoice value minus S&H charges and a 20% restocking fee.

Returned items MUST BE IN RESALABLE condition and in the original protective wrapping. If the returned item(s) has been opened, a damage fee of up to 50% of the invoice value will be applied. It may take up to 2 weeks to process the refund. All bonus gifts must be returned along with any return items. Once an order is placed and payment has been sent, any cancellation is considered a return and is subject to service and/or restock fees.

If a return is received after the timeframe for returns has expired, we will issue store credit only. **We WILL NOT accept a return after 30 days of the delivery date. Returned items received after 30 days will be treated as abandoned property.

**We value our customers and are dedicated to providing a reliable service; however, due to the various factors involved in the online ordering process, inspections, shipping, handling, etc, it is imperative that we adhere to our posted policies. REQUESTS FOR SPECIAL CASE ALLOWANCES WILL BE DENIED.

We cannot accept responsibility for delays due to courier or shipping service.


Payments made for custom orders are non-refundable.

**Please be sure to check your spelling.  Orders are processed as submitted.  We cannot accept responsibility for spelling errors if the wording is submitted incorrectly on the order form.

SALE ITEMS may be returned for store credit or exchanges ONLY.

**Deposits and payments sent in for custom crowns, sashes, & specialty order payments are NONREFUNDABLE.  Special ordered and custom items cannot be returned for store credit or exchange merchandise.

Privacy Policy

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Payment by Check (Purchase Order)

We may refuse to accept checks. Checks are usually accepted by official nonprofit organizations and government offices (schools, cities). If you are ordering on behalf of a nonprofit organization your order will be processed once check has cleared and funds are available to us. Schools and certain government offices may send signed purchase orders to pilatoproduction@aol.com or fax 734-592-2727, and we will process the order at the time of received email/fax. Schools/government offices shall remit check once goods are delivered.

Contact Us

Because this is an online store, and we ship nationwide, it usually best to email inquiries. Emails will be answered within 1 business day.  Phone calls will be returned within 2 business days.


Email us:  Tiara Connection Customer Service 

Phone Number: 208-352-2727

Fax: 734-592-2727